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Author: Public Record Office Victoria

Have you visited our North Melbourne or Ballarat Reading Rooms in the last twelve months? If you have, and you've provided us with feedback via one of our online surveys, we want to thank you! 
 

Why we ask for your feedback

We want to continue to ensure we are meeting the needs and expectations of every researcher who comes into our Reading Rooms. Your feedback helps us to do this. The data and comments gathered from the survey help us to:

-    better understand and rectify any issues and ideas regarding our website
-    understand how our staff our supporting researchers
-    see how we can further assist researchers with disabilities and language difficulties
-    examine ongoing service delivery issues and determine how we can improve them
-    rectify any collection management issues raised
-    report to Government on the customer satisfaction of our services each quarter.

 

Photo of a person being assisted in the reading room

 

We take all feedback, good and bad, very seriously. We pass on any praise to relevant team members and discuss the not-so-complimentary comments and try to determine why they have occurred and what we can do to ensure they don’t happen again. One example of recent feedback has been about the often chilly temperature of the North Melbourne Reading Room. As a result of this feedback our facilities team and contractors undertook a major review of the system close system Definition Information system which captures manages and provides access to records through time. A system may be manual or automated and includes the processes, procedures and business rules required to operate it. supporting temperature regulation. During this review we made numerous changes which should now see improved conditions within the Reading Room. 

You can view these recent blog posts to also see how your feedback is helping our web team to improve the PROV website:
•    https://www.prov.vic.gov.au/about-us/our-blog/try-our-new-search-experience
•    https://www.prov.vic.gov.au/about-us/our-blog/website-update
•    https://www.prov.vic.gov.au/about-us/our-blog/explore-our-new-website


Recent ratings 


At PROV we are very pleased with the levels of satisfaction reported and would like to take this opportunity to thank you! The last four surveys have produced the following satisfaction ratings:

September 2017 - 98% 
June 2017 - 93%
March 2017 - 95%
December 2016 - 92%


You can provide feedback on your most recent Reading Room visit (for either North Melbourne or Ballarat) via our November/December survey by clicking on this link. 


Reading Room over the summer period


Our Reading Room staff will take a short break over the Christmas and New Year period. Please keep the below closures in mind before planning any summer research trips:
The Victorian Archives Centre close Victorian Archives Centre Definition This is the main repository for Victorian government archives and the offices of Public Record Office Victoria (PROV) and National Archives Australia (NAA) Victoria branch. There is a joint reading room at the centre between PROV and the NAA at 99 Shiel Street, North Melbourne. will close at 12 noon on Friday 22 December and reopen 10am Tuesday 2 January 2018.
The Ballarat Archives Centre close Ballarat Archives Centre Definition The Public Record Office Victoria repository and reading room in Ballarat. will close at 4.30pm on Tuesday 19 December and reopen 10am Tuesday 2 January 2018.

Find the most up-to-date closure information on the Contact Us section of the website. 
You can learn more about our Reading Room services on our Frequently Asked Questions page.